From scattered context to shared understanding
I help teams name the customer problem, map the moving parts, and create a model that product, design, engineering, and leadership can use together.
About
I design the systems behind the product.
I work where product complexity, customer workflows, and organizational ambiguity overlap. My strongest work is not just making the interface clearer. It is helping teams understand what they are building, how the work should move, and what needs to exist underneath the screen.
The work underneath
The work that holds the product together.
I'm most drawn to problems where complexity meets ambiguity—where the systems are messy, the customer needs are underspecified, and the organization hasn't yet settled into a stable operating model. That's where clear thinking and strong execution make the biggest difference.
I've spent the last decade in leadership roles as system builder for high-growth startups and large enterprises, with a focus on the cybersecurity industry. My work spans product strategy, design systems, and organizational development, with a strong emphasis on enterprise workflows and AI-driven solutions.
How I lead
I turn ambiguity into operating clarity.
From design deliverables to decision systems
I use design work to clarify priorities, expose tradeoffs, and make decisions easier to evaluate before teams commit to building.
From inconsistent execution to repeatable practice
I build the rituals, design systems, workflow maps, and operating patterns that help teams keep quality high without relying on constant heroics.
From interface requests to product architecture
I push the work upstream when the screen is only a symptom. The real job is often system design, workflow design, data modeling, or organizational alignment.
Pattern
My work follows a consistent pattern.
- 01 Untangle complexity
- 02 Create a shared model
- 03 Design the workflow
- 04 Build the interface
Most teams start at step 4. I usually need to begin with the system that makes step 4 worth building.
Selected outcomes
Evidence, not assertions.
Four companies, four constraints — foundation in enterprise identity, an acquisition exit, a zero-to-one stealth launch, and MSP digital transformation. The metrics below are the measurable outcomes; the case studies show how each one was built.
BlueVoyant · Transformation
42%
Faster MDR mean time to respond after unified portal and incident workflow redesign.
ActZero · Zero to one
9 weeks
Stealth exit — marketing site and customer portal shipped from scratch.
Cylance · Exit
$1.4B
BlackBerry acquisition closed February 2019. Home Edition broadened the product lineup driving the deal.
Cylance · Infrastructure
33%
Faster design-to-engineering handoff after unifying the Confidence Design System.
SecureAuth → BlueVoyant
100+
Product features shipped end-to-end across enterprise SaaS, consumer, and mobile.
Design org
15
Designers, researchers, and contractors hired and mentored across three cybersecurity companies.
Selected work
Examples of systems thinking made visible.
These case studies show the work behind the work: operating models, product narratives, design systems, and workflow decisions that made the shipped product possible.
Design Systems Infrastructure
One Source, Every Surface
Shared design and engineering infrastructure that turned prototypes, requirements, and shipped UI into one working language.Design Org Leadership
Building Design That Ships
Operating model work for design functions that needed more agency, clearer process, and stronger cross-functional visibility.Workflow + Product Architecture
Unified Cyber Operations
A fragmented cyber product landscape turned into a unified portal, shared front-end system, and clearer customer workflow.Leadership appointments
Where I've applied this.
Digital transformation
Director, Product Design
BlueVoyant | Cyber Defense Platform
2021 - 2023
Unified portal across product lines
- Brought design in-house and led portal transformation across MDR, supply chain defense, and digital risk protection — customer research with operators, not stakeholders alone.
- MDR ticket and incident workflow redesign cut mean time to respond by 42%; unified portal shell adopted by Fortune 500 customers.
Org and infrastructure
- Established dedicated front-end infrastructure and UI Guidelines — the first shared design system across BlueVoyant's independent product lines.
- Managed embedded designers with weekly cross-functional rituals to extract tribal knowledge and align siloed squads.
Zero to one
Director, Product & Creative
ActZero | Managed Detection & Response
2020 - 2021
Stealth exit and brand
- Built ActZero's brand identity, product narrative, and marketing website from scratch — the company's exit from stealth after the Intelligo acquisition.
- Marketing site launch contributed to 28% ARR expansion and 4.8/5 onboarding CSAT.
Customer portal and design system
- Shipped the customer portal in nine weeks; design system established before the product build.
- Security Posture Assessments — maturity model on normalized CMMC and CIS controls, designed with the CTO and head of customer success.
Exit story
Director of UX/UI
Cylance
First director in the role. Acquired by BlackBerry, February 2019 — same role through close
2016 - 2019
Enterprise AI product design
- First Director of UX/UI — built the org and enterprise console UX for ML endpoint protection: confidence scores, disposition controls, Optics EDR.
- 282-respondent SUS program validated dashboard redesign priorities; limited-release console shipped late 2018.
Design systems, consumer, and acquisition
- Confidence Design System reduced design-to-engineering handoff by 33%; shared across enterprise and CylancePROTECT Home Edition.
- Product portfolio breadth contributed to BlackBerry's $1.4B acquisition.
Foundation
First designer & front-end developer
SecureAuth | Credential Provisioning & Identity Security
2012 - 2016
Enterprise identity platform
- First designer and front-end developer at SecureAuth — rebuilt authentication as a product: white-label SSO, adaptive auth policy UX, and SDK/developer integration.
- Production themes for American Eagle, Norwegian Cruise Line, Revlon, and other enterprise customers on a shared AngularJS component library.
Cloud and mobile expansion
- Launched 2FaaS cloud identity and native apps across iOS, Android, and Windows.
- Established infosec fluency and enterprise SaaS patterns carried into Cylance and every director role after.
For the full career timeline, view my career summary.